Our promise
We want you and your little one to love every piece. If something isn't right, please contact us and we'll do our best to help.
Requesting a return or exchange
- Contact us by WhatsApp or email within [X] days of receiving your order, with your order number.
- Tell us which item(s) you'd like to return or exchange and why.
- We'll confirm whether the item is eligible and explain the next steps.
Item condition
- Items should be unworn, unwashed and in their original condition with tags attached.
- For hygiene reasons, certain items (for example socks, bibs and opened multipacks) may not be eligible unless faulty.
Exchanges
If you need a different size or colour, we'll check availability and arrange an exchange where possible.
Faulty or incorrect items
If an item arrives damaged, faulty or isn't what you ordered, please contact us within [X] days with a photo and we'll make it right.
Refunds
Where a refund is approved, it will be made to the original payment method within [X] working days. Delivery charges may not be refundable unless the item was faulty or incorrect.