Who we are
Happy Kids Haven is an online baby and children's clothing store based in Accra, Ghana. You can contact us at [email protected] or +233 24 390 4295.
Information we collect
- Contact details you provide: name, email address, phone number and delivery address.
- Order details: items purchased, amounts, delivery and payment method.
- Account details if you create an account (your password is stored securely as a one-way hash).
- Technical information such as cookies needed to keep your bag and session working.
Payment information
Online payments are processed by our payment partners (such as Paystack and Hubtel). We never see or store your full card details or Mobile Money PIN.
How we use your information
- To process, deliver and support your orders.
- To contact you about your order, including by phone, SMS, email or WhatsApp.
- To send marketing messages only where you have agreed to receive them. You can unsubscribe at any time.
- To keep our website secure and improve our service.
Sharing your information
We share only what's necessary with trusted partners who help us run our business — for example payment providers and delivery partners. We do not sell your personal information.
Keeping your information safe
We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS).
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.